BIB | Limited 1-Year Warranty
Last updated: June 23, 2026
Bamboo is Better Limited 1-Year Warranty
Every Bamboo Is Better product is backed by a 1-year limited warranty against manufacturing defects, starting from your original purchase date.
What's Covered
Manufacturing defects — meaning the product failed because of how it was made, not how it was used. Examples: a seam that fails under normal use, or a material flaw present at the time of manufacture.
What's Not Covered
Normal wear and tear from regular use — including rips, tears, pilling, fading, and softening over time. Also not covered: damage from improper care (bleach, high heat, fabric softener), misuse, or accidents.
How to Make a Claim
Email support@bambooisbetter.com with your order number and a clear photo of the defect. Photo documentation is required — we can't process claims without it. We'll respond within 2 business days.
You do not need to return the product.
How We Resolve It
Approved claims are resolved with a replacement or store credit — not a cash refund. Limit one claim per original order. Any replacement does not start a new warranty term.
Have a Warranty Claim?
Email us at support@bambooisbetter.com with your order number and a photo of the issue, or use the form below.