Frequently Asked Questions

BAMBOO PILLOWS

I just took out my pillow and it is flat, how do I fluff it up?
Because its suppressed inside its casing, it will need between 8 – 10 hours to sit before using. This will let the pillow expand and fluff up. You can also toss it in the dryer on low heat for 5 minutes to expedite the process 

How often should I replace my pillow?
We recommend replacing your bamboo pillow every 5 years

Are the bed pillows machine washable?
Yes, we recommend washing your pillow every 6 months to 1 year

Is your pillow adjustable?
Yes, we stuff our pillows with extra stuffing to make it firm. But you can always remove some memory foam to adjust how you like it (the more you take out, the softer it gets).

I like my pillow extra firm, do you have firm pillows?
Our pillows come firm already, but if you like it EXTRA firm, let us know and we’ll provide extra filling with your order.

Do I need a hypoallergenic cover for my pillows?
No, our bamboo casing is already hypoallergenic so you don’t need to purchase a second casing.

How do I wash my bamboo pillow?
Remove the outside casing from the pillow and make sure to wash separately. We recommend using a safety pin on the zipper so it won’t open while in the washer and dryer. Wash on delicate with cold water and tumble dry on low heat. Make sure the pillow is completely dry before using. 

BAMBOO SHEETS

How do I wash my bamboo sheets?
We recommend washing our bamboo sheets on delicate with cold water and tumble dry on low heat. Do not use fabric softener or bleach

How deep are the fitted sheets?
Our fitted sheets fit a deep pocket between 13 – 15 inches.

I have a deep mattress, will the fitted sheet pop off on the corners?
Our fitted sheets fit a deep mattress of up to 15 inches, the elastic garter wraps all the way around, and there are 4 extra straps on each corner so they are ensured to stay on your bed.

Can you bleach the white sheets?
No, bamboo fabric will weaken and turn yellow if you bleach it.

Will your bed sheets pill?
All fabrics will pill eventually. Luckily bamboo is more durable than other fabric and will last longer than even 1000 thread count cotton. If properly cared for, your bamboo sheets will last for years and years to come.

I am a cold sleeper while my husband is a hot sleeper, will these sheets work for us?
Absolutely! Our bamboo sheets are temperature regulating and will keep you both comfortable throughout the night.

I have an adjustable bed that is 2 twin XLs combined, do you have those?
Yes, we have our Split King size where you receive 2 fitted sheets, 1 flat, and 4 pillowcases. As long as your mattress is split all the way from top to bottom, our split king set will work for you.

FACE MASKS

How do I know what size mask to get?
For the best fit measure from the bridge of your nose to under your chin. If it’s longer than 6 inches we recommend a large, and if it’s under 6 inches it would be a small. Anything between that would be regular adult size.

Does your face mask come with a nose wire?
Yes, it’s also removable as well.

I am trying to remove the nose wire, but don’t know how.
This link will show a video on how to remove the nose wire. 

My face mask broke, and I lost the bead. How do I fix this?
You may purchase a set of 10 beads following this link, and the video will show you how to reattach the bead as well.

Where are your face masks made?
We are proud to say that all our face masks are hand made in Southern California.

Can I use any filters with the mask?
Yes, any filter that will fit through the opening will work. You can follow this link on how to insert and remove a filter.

Your website shows two colors, does that mean I get 2 face masks?
No, each order comes with 1 face mask. Our masks are reversible, so one side will be one color and the other side will be another color.

OTHER

Where can I find you besides online?

We attend trade shows and fairs throughout the year. Visit our “Events” page for a list of our upcoming shows. 

What is your refund policy?

Please refer to our Refunds page here.

What is your shipping policy?
Please refer to our Shipping page here.

If you have any other questions, feel free to reach us at support@bambooisbetter.com