Frequently Asked Questions

Because its suppressed inside its casing, it will need 24 hours to sit before using. This will let the pillow expand and fluff up. You can also toss it in the dryer on low heat for 5 minutes to expedite the process.

We recommend replacing your bamboo pillow every 5 years.

Yes, we recommend washing your pillow every 6 months to 1 year.

Yes, we stuff our pillows with extra stuffing to make it firm. But you can always remove some memory foam to adjust how you like it (the more you take out, the softer it gets).

Our pillows come firm already, but if you like it EXTRA firm, let us know and we’ll provide extra filling with your order.

No, our bamboo casing is already hypoallergenic so you don’t need to purchase a second casing.

Remove the outside casing from the pillow and make sure to wash separately. We recommend using a safety pin on the zipper so it won’t open while in the washer and dryer. Wash on delicate with cold water and tumble dry on low heat. Make sure the pillow is completely dry before using.

We recommend washing our bamboo sheets on delicate with cold water and tumble dry on low heat. Do not use fabric softener or bleach

It depends on the collection — our Signature fitted sheets have a 15-inch pocket and Premium a 16-inch pocket. Every fitted sheet also has four corner straps, so it stays snug on mattresses up to 18 inches deep, including most pillow-tops. See our Size Guide for exact dimensions by size.

Bamboo thread count is very different from other fabric thread counts. Our 100% viscose-from-bamboo sheets, pillowcases & duvet covers are 300 thread count, but the feel is softer and more durable than even 1,000-thread-count Egyptian cotton.

Our fitted sheets fit deep mattresses up to 18 inches — the elastic garter wraps all the way around, and our Bamboo Sheet Sets have 4 extra corner straps, so they're ensured to stay on your bed.

No, bamboo fabric will weaken and turn yellow if you bleach it.

All fabrics will pill eventually. Luckily bamboo is more durable than other fabric and will last longer than even 1000 thread count cotton. If properly cared for, your bamboo sheets will last for years and years to come.

Absolutely! Bamboo viscose is naturally breathable, so it pulls heat and moisture away from the hot sleeper while staying soft for the cold sleeper — keeping you both comfortable throughout the night.

Yes, we have our Split King size where you receive 2 fitted sheets, 1 flat, and 4 pillowcases. As long as your mattress is split all the way from top to bottom, our split king set will work for you.

Queen & Kings come with 2 pillowcases, Body & Lumbar comes with 1.

At this moment we do not offer individual pillowcases.

The only pillowcases that are envelope closure are the ones that come with the duvet cover set. Pillowcases with our sheet set and individual pillowcases do not have an envelope closure.

We attend trade shows and fairs throughout the year. Visit our “Events” page for a list of our upcoming shows.

Please refer to our Refunds and Exchange page.

Please refer to our Shipping page here.

Not on U.S. orders. For international orders, estimated duties and import taxes are calculated at checkout where applicable and shown as their own line before you pay, so you see the full cost up front.

Your courier may still charge a brokerage or handling fee on delivery. If you’re ever asked to pay duties or taxes you already paid at checkout, email support@bambooisbetter.com with your order number and we’ll help you sort it out. Full details are in our Shipping Policy.

Yes, our products are OEKO-TEX® certified classes II.