Contact Us
Help · Contact
We’re a real, family-run team and we’re here to help — with an order, a return, or finding the right set for how you sleep. We typically reply within 1–2 business days.
Reach our Customer Care team
- Email: support@bambooisbetter.com — the fastest way to reach us
- Text: 562-410-5495 — text us for quick questions
- Hours: Monday–Thursday, 8:00 AM–2:00 PM PT (11:00 AM–5:00 PM ET)
Most answers are one click away
- Policies & Promises — trial, returns, warranty, shipping, privacy
- FAQ — pillows, sheets, washing & sizing
- Size Guide — find your fit, including split & adjustable-base sizes
- Track My Order — see where your order is
Our promise
Every bedding order is backed by a 30-night sleep trial, free shipping, and a 1-year warranty. If something isn’t right, tell us — we’ll make it right. (Mattresses and adjustable bases have their own trial and warranty terms.)
Where we ship from
We’re an online-only, family-run brand — there’s no storefront to visit. We ship nationwide from U.S. warehouses. For anything you need, email or text our Customer Care team above and we’ll take care of you. To start a return, check our Policies & Promises page first for instructions.