Refund policy
Returns & Refund Policy
30-Night Sleep Trial
We offer a 30-night sleep trial on all non-mattress products. The sleep trial is available to first-time customers only, limit one per household. If you are not completely satisfied within 30 nights of your delivery date, you may request a return or exchange.
Exchanges
Exchanges (size, color, or product swap) are free — we cover the return shipping label and ship your replacement at no additional charge.
Returns & Refunds
If you'd prefer a cash refund rather than an exchange, a return shipping fee will be deducted from your refund. The fee is a flat $14.99. This covers the actual cost of the return label.
Refunds are issued to your original payment method within 5–7 business days of us receiving the returned item.
Wrong-Address Returns
If a package is undeliverable or returned to us due to an incorrect or incomplete shipping address provided at checkout:
- Exchanges: We will reship to a corrected address at no charge.
- Refunds: A return shipping fee of $14.99 will be deducted from the refund.
Return Eligibility
To be eligible for a return or exchange, non-mattress items must be returned within the 30-night sleep trial window. Because our sleep trial invites you to actually use the product, normal use — including sleeping on and laundering bedding — will not reduce or void your refund. However, items returned with damage beyond normal use (such as stains, tears, burns, pet damage, or odors that prevent resale) may receive a reduced refund or be declined. Original packaging is appreciated but is not required for a refund. Items that have been opened but not used may be returned normally for a refund. Used bedding must be laundered and returned clean to qualify for a cash refund. If used bedding arrives dirty or soiled, it will not be accepted for a cash refund and will instead be resolved as reduced store credit reflecting its condition.
Inspection of Returns
All returned items are inspected upon arrival, and refunds or exchanges are processed after we receive and inspect the item. Normal signs of trial use — such as bedding that has been slept on or washed — will not affect your refund. If an item arrives with damage beyond normal use (for example, staining, tearing, burns, pet damage, or odors that prevent resale), we reserve the right to issue a reduced (partial) refund reflecting the item's diminished condition, or to decline the return. Original packaging is not required. Any approved refund will be issued to the original payment method within 5–7 business days of inspection. Opened-but-unused items are eligible for a standard refund, and used bedding returned freshly laundered is refunded normally. Used bedding that arrives dirty or soiled will not go through standard inspection; it will instead be issued as reduced store credit rather than a cash refund.
Non-Returnable Items
Gift cards, final-sale items, and mattresses are not eligible for return under the standard policy. Mattresses are covered by a separate 365-night sleep trial — see your mattress product page for details.
Returns Abuse
Our return, exchange, and sleep-trial policies are offered in good faith. We reserve the right to refuse returns, exchanges, or trial requests, or to limit or decline service, in cases of suspected abuse, fraud, or misuse — including excessive or serial returns, attempts to claim multiple first-time trials, or returns that violate the terms above. The sleep trial is limited to one per customer and household.
How to Start a Return or Exchange
Email us at support@bambooisbetter.com with your order number and reason for the return. We'll send you a prepaid return label (for exchanges) or return instructions (for refunds) within 1 business day. Important: bedding must be laundered and returned clean. Opened-but-unused items and freshly laundered items are refunded normally, but used bedding that arrives dirty or soiled will be issued as reduced store credit rather than a cash refund.
Return Shipping Window
Once your return has been approved and a return label or return instructions have been issued, you have 15 days to ship the item back to us. If carrier tracking does not show the return in transit within 15 days, the return request will be closed automatically and the return label will be voided. If you still wish to return your item after this point, please contact us — additional returns are at our discretion and subject to the eligibility terms above.
Return Shipping Responsibility
You are responsible for packaging returned items securely to prevent damage in transit. Until a returned item is received and inspected by us, it remains your responsibility, and a return is not considered complete until it physically arrives at our facility. We are not responsible for returns that are lost or damaged in transit; we recommend retaining your tracking information until your refund or exchange is confirmed.
1-Year Limited Warranty
Bamboo Is Better warrants its non-mattress products against manufacturing defects in materials and construction for one (1) year from the original date of purchase.
What Is Covered
This warranty covers defects in manufacturing — meaning the product failed due to how it was made, not how it was used. Examples include seam failures under normal use or material defects present at the time of manufacture.
What Is Not Covered
This warranty does not cover:
- Normal wear and tear (pilling, fading, softening over time)
- Rips, tears, or damage resulting from extended regular use
- Damage caused by improper care (e.g., bleach, high heat, fabric softener)
- Damage caused by misuse, accidents, or alterations
- Products purchased from unauthorized resellers
Determination of whether a defect qualifies under this warranty is at Bamboo Is Better's sole discretion.
How to Make a Warranty Claim
To open a warranty claim, email support@bambooisbetter.com with your order number and clear photo documentation of the defect. Claims submitted without photo evidence cannot be processed. We will review your claim and respond within 2 business days.
Warranty Resolution
Approved warranty claims are resolved with a replacement product or store credit — not a cash refund. We reserve the right to determine the appropriate resolution. Return of the defective product is not required. Limit one warranty claim per original order.
How Long the Warranty Lasts
Coverage begins on the original purchase date and lasts for one (1) year. This warranty is non-transferable and applies only to the original purchaser.
Your Statutory Rights
Nothing in this policy limits or excludes any rights you have under applicable consumer-protection law. These legal rights exist in addition to the terms above and always take precedence where they conflict.
In particular, you are always entitled to a repair, replacement, or refund for items that are faulty, damaged on arrival, or not as described, regardless of any time limits, fees, restocking charges, or "final sale" designations stated above, and regardless of whether a warranty period has expired. Any return shipping fees or restocking fees described in this policy do not apply to faulty, defective, or misdescribed items, and we will refund your original standard shipping cost in those cases.