HOW MUCH IS SHIPPING?
All orders ship “Ground” for free, unless you choose to upgrade. Shipping to Hawaii, Alaska and all of Canada is not free, and additional charges will apply at checkout.
WHEN WILL MY ORDER SHIP?
We ship from our warehouse in California Monday through Friday within 3 - 5 business days. Mattresses are made to order and may take up to 4 weeks to deliver.
WHAT SHIPPING CARRIERS DO YOU USE?
We use both USPS and UPS depending on weight of your order. Orders that weigh less than 3lbs are shipped through USPS and orders above 3lbs are shipped via UPS.
ARE THERE ANY SHIPPING RESTRICTIONS?
We cannot ship to Military APOs. Additional fees or shipping restrictions may apply if you live in Alaska or Hawaii. We currently do not ship outside of the U.S.
Refunds on shipping will not be issued for packages returned to Bamboo is Better.
WHO PAYS FOR DUTIES & TAXES?
Buyer is responsible to pay for any and all duties and taxes.
CAN I CHANGE MY SHIPPING ADDRESS?
Yes, but only if it hasn’t been shipped already. Orders will only be shipped to the address provided at checkout. If you need to change the shipping address after checkout, please contact us immediately so we can make the proper adjustments. If you need to reroute your order, or if your order is returned to us due to incorrect or undeliverable mailing address, a $14 charge will incur.
ARE EXCHANGES FREE OF CHARGE?
In the event you would like to exchange your item for a different color or size, you are responsible for shipping items back to us. The new item will be shipped to you for free, unless you are located in Hawaii, Alaska or Canada. In that case, buyer is responsible for all shipping costs.
WHERE IS MY ORDER?
Bamboo is Better is not responsible for packages once they have been released to USPS and UPS. If your order seems to be delayed or missing, start by contacting your local USPS or UPS office, and by turning on tracking notifications. Due to COVID, and extra safeguards in our partner distribution centers, your package may take just a little longer to deliver.
MY PACKAGE IS SHOWED AS DELIVERED BUT I DON’T HAVE IT.
If your order is marked "delivered,” please take these steps BEFORE contacting us.
- Wait 24 hours to see if it appears in your mailbox
- Ask your neighbors and postman if it was mistakenly delivered to their mailbox
- Contact your local USPS or UPS office with tracking number to see if they are holding it at their office
- If UPS or USPS does not have it, file a “Lost Mail Claim”, and get exact coordinates where your package was delivered to.
- If it is still missing, you must file a police report to start a replacement claim with us.
Please reach out to Bamboo is Better after you have taken these steps. Every reasonable attempt will be made to insure you receive your order in a timely manner.
For any questions or concerns please email us at firstname.lastname@example.org.