120 Night Sleep Trial

• Trial window: You may request a return or exchange any time within 120 nights of delivery (Option 1).
• Gift certificate issuance: If you choose Option 2, the 20% gift certificate is issued within 14 business days of purchase. It is non-transferable and non-refundable.
• No restocking or return shipping fees apply to qualifying returns under the 120-night trial.
• Final sale (Option 2): When the gift certificate is selected, the order is final and not eligible for return or exchange.

Example: On a $1,000 mattress, the gift certificate is $200.

For qualifying trial returns, Diamond Mattress coordinates a free pickup with an authorized partner. Returned products are donated—they are never resold. Once pickup is confirmed, refunds are processed back to the original payment method (minus any discounts). Bank processing times may add 3–5 business days for the refund to appear on your statement.

• Applies to the original purchaser on orders placed directly with Bamboo Is Better.
• The law tag must remain attached and the mattress must be free of stains, damage, or excessive wear.
• Use on a suitable base or frame is required. Misuse (e.g., mold or improper setup) voids eligibility.
• One return or exchange per household/delivery address; valid on first order only.

• Do all Diamond Mattresses include these options? Yes—each purchase includes either the 120-night trial or a 20% gift certificate, chosen at checkout.
• Example gift certificate: A $1,500 mattress and base earns a $300 credit.
• I chose the gift certificate but changed my mind: Orders are final sale once Option 2 is selected and cannot be returned or exchanged.

Questions about mattress returns or exchanges? Visit Start your Return or Exchange, or contact our team. Our 24/7 Help Bot can answer most questions instantly, and our live support responds within 24–48 hours.