Bamboo is Better Limited 1-Year Warranty

If your Bamboo is Better product has a defect due to faulty workmanship or materials, we will, at our option, repair or replace the item one (1) time within one year of purchase.

This warranty applies to products purchased directly from Bamboo is Better and used as intended.

Coverage applies to the original purchaser with a valid, dated receipt. The warranty is non-transferable.

This warranty does not apply if, in our reasonable discretion, the product has been damaged, abused, or neglected. Examples include (without limitation):

• Stains, odors, unsanitary conditions, footprints
• Burns, cuts, holes, tears, pilling, fading
• Insect damage or infestation
• Damage from liquids, gels, body fluids, or other fluids
• Damage from weather, sun/UV exposure, or heat sources
• Normal wear and tear from washing and intended use
• Comfort preference or expected softening over time

Transportation/inspection costs for repairs or replacements are the responsibility of the purchaser.

• Receipt required: All claims must include the original, dated receipt. Claims without a receipt are void.
• Item-only replacement: We replace only the defective item, not an entire set.
• One-time claim: Only one warranty claim will be accepted per item. Any replacement does not start a new 1-year term.
• Fees: A shipping/handling fee may apply if a claim is submitted more than 30 days after purchase.

• Do not bleach, iron, or use fabric softeners.
• Wash separately on cold/gentle cycle.
• Dry separately on low heat or hang dry.
• Remove promptly after drying to minimize wrinkles.

Your Bamboo is Better pillow uses high-quality materials. For best performance:

• Any initial material odor will dissipate—air out for ~12 hours before first use.
• Slight softening or body impression from normal adaptation is expected.
• Do NOT use solvents, chemical cleaners, steamers, or heat sources (irons, blow dryers) on the fabric or pillow.
• Avoid direct sun/UV exposure and open flame.
• Store horizontally in a dry place between 50°F–104°F with no weight on top.
• Do not add extra covers beyond the provided sewn protector and zipped cover (this can reduce elasticity/comfort).
• Do not smoke or use candles on/around the bed.
• Do not remove the law tag label.
• Avoid sharp objects/edges that could tear or cut the pillow.
• Intended use: supporting the head of human adults; not for children under 3 years or pets.

• Wash: Cold water, delicate cycle. No bleach or fabric softener.
• Dry: Tumble dry low or air dry.
• Ensure the cover is completely dry before use.

• Prep: Secure the zipper closed with a safety pin to prevent foam from spilling.
• Wash: Cold water, delicate cycle. No bleach or fabric softener.
• Dry: Tumble dry low or air dry.
• Ensure the inner pillow is completely dry before use.

Have the following ready:

• Photo of the product’s law tag (if applicable)
• Copy of your purchase receipt
• Short description of the issue

Send your claim to support@bambooisbetter.com or use the form below. You may be responsible for shipping/handling and inspection costs. At our option, we may request photos in lieu of a product return.

This warranty gives you specific legal rights; you may have other rights that vary by state/jurisdiction. To the extent permitted by law, this warranty and the remedies described are exclusive and in lieu of all other warranties (express or implied), including merchantability and fitness for a particular purpose. Where such warranties cannot be disclaimed, their duration is limited to the shorter of (a) this warranty’s duration or (b) the maximum duration permitted by statute. Some states do not allow limitations on implied warranties, so the above may not apply.

To the maximum extent permitted by law, Bamboo is Better is not liable for special, incidental, consequential, or indirect damages. Total liability will not exceed the purchase price paid for the product. Some states do not allow exclusion/limitation of incidental or consequential damages; the above may not apply.

Disputes arising from this warranty will be resolved by binding arbitration under the Commercial Arbitration Rules of the American Arbitration Association (AAA). Arbitration will take place in San Francisco, CA. More information: www.adr.org or 1-800-778-7879. You must seek arbitration prior to exercising any rights under Title I of the Magnuson-Moss Warranty Act (unless pursuing non-Title I remedies).

This warranty is governed by the laws of the State of California.

Bamboo is Better Inc.
18000 Studebaker Road, Suite 700
Cerritos, CA 90703