Free U.S. Shipping on Bamboo Pillows & Bedding | Bamboo Is Better
Last updated: August 20, 2025
Bamboo Is Better offers free U.S. economy shipping on bamboo pillows & bedding. Learn about delivery times, carriers, restrictions, returns, and lost package policies below—or ask us a question anytime.
What Are Your Shipping Options & Costs?
We offer the following shipping options:
- Economy Shipping: Always free within the continental U.S.
- Expedited Services: Available at checkout. Costs are calculated by carrier rates, package weight/dimensions, and your address.
- International Shipping: Rates for Hawaii, Alaska, Canada, and Europe are displayed at checkout.
Typical upgrade costs by region (not guaranteed)
Estimates are based on recent carrier quotes from our Texas warehouse for a typical 3–5 lb parcel. Actual rates vary by weight, dimensions, surcharges, and carrier.
| Service Speed | Central U.S. | East Coast | West Coast |
|---|---|---|---|
| Ground / Economy Upgrade (3–5 business days) | $8–$12 | $9–$16 | $12–$18 |
| 2–3 Day (Priority, 3-Day Select, 2-Day) | $14–$20 | $16–$22 | $18–$26 |
| Overnight (Standard/Priority/Next Day) | $32–$60 | $36–$70 | $45–$85 |
Examples informing these ranges include recent quotes like UPS Ground Saver ($8.90), USPS Ground Advantage ($9.05), FedEx Ground Economy ($10.58), UPS Ground ($12.59), USPS Priority Mail (~$15.85), UPS 3 Day Select (~$15.59), 2-Day services (~$19–$21), and Overnight options (~$36–$85). These are illustrative only and will vary.
How Long Does It Take to Process & Ship an Order?
- In-stock items: Ship Monday–Friday from our Texas warehouse within 2–5 business days.
- Mattresses: Made to order; allow 3–4 weeks for delivery.
- Peak season (Oct–Dec): Processing may take 5–10 business days.
Delivery dates are estimates and cannot be guaranteed.
Can I Track My Package?
Yes! Track anytime on our Order Tracking Page. We’ll also email tracking once your order ships.
What Happens With International Customs?
International customers are responsible for all duties, taxes, and customs fees. To help ensure smooth clearance:
- Provide accurate shipping details at checkout.
- Monitor your tracking updates regularly.
- Be prepared to pay customs charges directly to your carrier before delivery.
What If My Package Is Lost or Damaged?
If your package is delayed, lost, or arrives damaged:
- Check your tracking status.
- File a claim directly with USPS, UPS, or FedEx.
- If marked delivered but missing, wait 24–48 hours, then file a Lost Package Claim. Delivery coordinates may be available from the carrier.
- If a replacement is required, we may ask you to file a police report before processing a claim.
Can I Change My Shipping Address?
You may update your shipping address before your order ships. If rerouting is needed after shipment, or if a package is returned due to an incorrect or undeliverable address, a $18 re-shipment fee applies.
What Countries or Regions Do You Ship To?
- U.S. Continental: Always free economy shipping.
- Alaska, Hawaii, Canada, Europe: Available with additional shipping charges.
- PO Boxes: Shipped via USPS.
- Military APO/FPO: Currently not supported.
Do You Ship to P.O. Boxes or APO/FPO?
Yes, we ship to PO Boxes using USPS. At this time, we cannot ship to APO/FPO addresses.
Can I Request Expedited Shipping?
Yes! Expedited options are available at checkout. Rates and estimated delivery times are shown based on your address and the service selected.
Can I Request a Specific Delivery Date or Time?
Exact delivery dates or times can’t be guaranteed; carriers set final schedules.
If you require a specific delivery window (e.g., morning/evening), please reach out immediately after placing your order at support@bambooisbetter.com. We’ll work with the carrier to try to accommodate.
Do You Offer Signature Confirmation?
Not required by default. If you need signature confirmation, ask us before placing your order and we’ll do our best to arrange it.
Do You Have Special Delivery Requirements?
Some carriers may require ID verification for high-value orders. Otherwise, no special requirements are needed.
Can I Combine Multiple Orders?
We can’t guarantee combined shipments. Orders placed separately usually ship individually.
Do You Offer Local Pickup?
No, we currently do not offer local pickup. All orders are shipped from our Texas warehouse.
What Is Your Return Policy?
- We provide prepaid return labels for most returns and exchanges (excluding mattresses & bases). Customers are responsible for printing the label.
- A 15% restocking fee is deducted from refunds for returned items.
- Exchanges: Original items must be shipped back; replacements ship free within the continental U.S.
See our full Returns & Refund Policy for details.
What Is Your Return Policy for International Orders?
International customers may return items within 30 days. However:
- Shipping fees, duties, and taxes are non-refundable.
- Customers are responsible for return shipping costs.
- A 15% restocking fee applies.
Where Is My Order?
Track your package anytime on our Order Tracking Page. During peak season or severe weather, carriers may experience delays.
Need help? Our 24/7 Help Bot can answer most questions instantly. For live support, use the form below. Our customer service team responds within 24–48 hours.
Do You Offer Shipping Insurance?
Eligible shipments include up to $200 of coverage when we purchase carrier labels. Additional coverage (up to $5,000) may be available at discounted rates at checkout. Coverage applies to loss, damage, or theft per carrier/insurer terms.
If you need help filing a claim, contact us using the form below and our team will assist within 24–48 hours.
Still Have Questions?
Our 24/7 Help Bot is always available for instant answers. If you prefer live support, our customer service team responds within 24–48 hours.