Contact Us
We're here to help. Whether you have a question about your order, need to start a return, or just want to find the right set for the way you sleep, the Bamboo Is Better team is happy to help. We're a real, family-run team — we typically reply within 1–2 business days.
Reach our Customer Care team
- 📧 Email: support@bambooisbetter.com — the fastest way to reach us
- 📞 Phone: 562-410-5495
- 🕒 Hours: Monday–Thursday, 8:00 AM–2:00 PM PT (11:00 AM–5:00 PM ET)
Most answers are one click away
Before you write, these pages answer the questions we hear most — you may get your answer right away:
- FAQ — pillows, sheets, washing & sizing
- Shipping — delivery times & free U.S. shipping over $100
- Returns & 60-Night Sleep Trial — start a return or exchange
- Size Guide — find your fit, including split & adjustable-base sizes
- Track My Order — see where your order is
Our promise
Every bedding order is backed by a 60-night sleep trial, free returns, and a 3-year warranty. If something isn't right, tell us — we'll make it right. (Mattresses and adjustable bases have their own separate trial and warranty terms.)
Mailing address
Bamboo Is Better, Inc.18000 Studebaker Road, Suite 700
Cerritos, CA 90703
Please note: this address is for mail only — please don't send returns here. To start a return, use our Returns & Refund page first so we can send the right instructions.