BIB | Returns & Refund Policy

Bamboo Is Better offers a 60-night sleep trial on all non-mattress soft bedding (sheets, pillowcases, pillows, duvets, crib). The sleep trial is If you're not completely happy, return the item(s) within 60 nights of your delivery date.

Replacement and warranty replacement items are excluded from the 60-night sleep trial and cannot be returned or exchanged.

1. Have your order number and email address handy.
2. Include photos of the item(s) with your request — photos are required for all refund requests.
3. Start your request here: Start your Return or Exchange — log in with the email you used at checkout, open your order, and select Return items.
4. Once approved, we email you a return number (RMA) and your prepaid label. Then fill in your return details (about a minute) so we know the condition before it arrives. You can print a copy to put in the box.

Exchanges are free — we cover return shipping in the continental U.S. and ship your replacement at no charge. Shipping fees may apply for Hawaii, Alaska, and Canada.

If you’d prefer a cash refund rather than an exchange, a return shipping fee will be deducted. The fee is $14.99. Refunds are issued to your original payment method within 5–7 business days of us receiving the item.

Photos of the item(s) and your order number are required with every refund request.

• Used bedding must be washed and fully dry before it ships, for hygiene and safety. Unwashed used items are issued as store credit instead of a cash refund. New, unused items don't need washing.
• Items should be free of damage beyond normal trial use (no burns, cuts, or pet damage), with the law tag attached.
• All original packaging and inserts must be included. An RMA is required before sending a return.
• Returns without original packaging are eligible for online store credit only.
• If your order included promotional (free) items, those must be returned. If kept, the full retail price will be deducted from your refund.

• Cash refunds: $14.99 deducted for return shipping.
• Wrong or undeliverable address: Exchanges reshipped free; cash refunds subject to the $14.99 deduction.
• Unwashed used bedding: Store credit for the item price, less the $14.99 return shipping fee, instead of a cash refund.
• Missing original packaging: Store credit only.
• Kept promotional items: Full retail value deducted from refund.

Mattresses are made to order and are covered by a separate 365-night sleep trial (not the 60-night bedding trial above) — please allow at least 30 nights to adjust before requesting a return or exchange. The trial covers one return or one exchange per household: an exchange is free, and a return is refunded to your original payment method minus a $99 handling fee. Adjustable bases are made to order and final sale — not eligible for return or exchange, though they remain covered by their limited warranty. See our Mattress & Base Guarantee.