• Manufacturing defects in materials and workmanship
• Sagging or body impressions greater than 1.5"
• Mattresses used with an approved frame or foundation
• Coverage length: Lifetime of the product for the original purchaser — Years 1–10: free like-for-like replacement, we cover shipping both ways; Years 11 and beyond: pro-rated store credit toward a new Bamboo is Better mattress. Built on Diamond Mattress’s underlying 20–25-year (depending on model), non-prorated manufacturer coverage.

• Normal wear and tear
• Body impressions less than 1.5"
• Stains, spills, or unsanitary conditions
• Damage from misuse, abuse, or improper foundations/frames
• Bed handles, cover fabrics, and corner guards
• Removal of the law tag, commercial use, or resale

• Rotate regularly to prevent body impressions
• Use a supportive frame (Queen requires 1 center leg; King requires 2)
• Slats must be less than 4" apart
• Use a mattress protector to avoid stains
• Do not fold, bend, or stand/jump on the mattress

• Mattress dimensions may vary up to 1"
• Your body may take 1–4 weeks to adjust
• Natural settling is normal
• Bed-in-box mattresses take 24–72 hours to fully expand
• A mild “new product” odor may occur and typically clears in a few days

1. Review the full underlying manufacturer Warranty File (PDF)
2. Complete the Warranty Claim Form
3. Our team will review your claim and guide you through next steps

Bamboo is Better reserves the right to repair or replace defective products at its sole discretion.

Questions about your warranty? Use the form below or contact our team. Our 24/7 Help Bot can answer most questions instantly, and our live support responds within 24–48 hours.