Like most brand-new things, there’s going to be a bit of an adjustment period. Think of it like a brand-new pair of running shoes. It will take time for your body to adjust to your new mattress and vice versa. In fact, studies show most people experience some initial level of discomfort with their new mattress. Because of this, we ask you to sleep on it for a minimum of 21 nights to allow for this adjustment period. After those first 21 nights, if you are still not completely comfortable, we will do our best to match you to your right mattress within 100 nights of your original mattress delivery date. Subject to the above guidelines, our 100 Night Sleep Trial is valid for one exchange and/or one return per purchase, which must be done within 100 days of the delivery date of your original mattress. You may exchange your mattress once, with a return delivery fee of $99.99 and receive, as credit toward the purchase price of a different mattress, the purchase price of your original mattress less a restocking fee equal to 20% of your original mattress purchase price. If you still aren’t absolutely satisfied with your new mattress, you can return it with a return delivery fee of $99.99 and receive, as a refund, the purchase price of your new mattress less a restocking fee equal to 20% of your new mattress purchase price. Bamboo is Better Inc is unable to exchange or refund stained, unsanitary or damaged mattresses under the 100 Night Sleep Trial. That’s why we highly recommend using a waterproof mattress protector to help keep your new mattress clean. In addition, we recommend keeping all original tags on your mattress. If you remove the law tag from the mattress or foundation, it will void the 100 Night Sleep Trial. Please note that our 100 Night Sleep Trial is not valid on warranty exchanges, clearance merchandise, floor models, pillows, bed sheets, mattress protectors, adjustable bases, furniture or other accessories and is solely for our mattresses. Contact us at firstname.lastname@example.org for questions.