Shipping policy

Shipping & Delivery Policy

Last updated: June 23, 2026

How Much Is Shipping?

Free standard shipping on all orders within the continental U.S. Faster services are available at checkout.

Free shipping applies to retail orders only — wholesale orders are quoted separately.

Exceptions: Shipping to Hawaii, Alaska, Canada, and Europe is not free. Additional charges will be calculated at checkout.

When Will My Order Ship?

  • In-stock items: Ship Monday–Friday from our Texas logistics warehouse within 2–5 business days.
  • Mattresses: Made to order and may take up to 3–4 weeks for delivery.
  • Holiday peak season (October–December): Processing times may increase to 5–10 business days.

Are Shipping Times Guaranteed?

Delivery dates are estimates and cannot be guaranteed. While we work to ship promptly, we are not responsible for delays caused by carriers or unforeseen circumstances. Transit times may vary; please allow extra time for delivery during peak periods or severe weather events.

What Shipping Carriers Do You Use?

Orders ship via USPS, UPS, or FedEx, depending on rates and delivery location.

Are There Any Shipping Restrictions?

  • We cannot ship to Military APOs or PO Boxes.
  • Additional fees or shipping restrictions may apply for orders to Alaska, Hawaii, Canada, and Europe.

Who Pays for Duties & Taxes?

The buyer is responsible for any and all duties, customs fees, and taxes.

Returns & Exchanges

  • We provide prepaid return labels for most returns and exchanges (excluding mattresses & bases). Customers are responsible for printing the label.
  • No restocking fee: eligible soft-bedding returns within the 30-night sleep trial receive a full refund. See our Returns & Refund Policy.
  • Exchanges: We cover return shipping in the continental U.S. and your replacement ships free; shipping fees apply for Alaska, Hawaii, Canada, and Europe.

Changing Your Shipping Address

You may update your shipping address before the order has shipped by contacting us immediately.

If rerouting is required after shipment, or if a package is returned due to an incorrect or undeliverable address, an $14.99 re-shipment fee applies and must be paid before a new shipment is sent.

Orders Returned to Sender / Undeliverable

If your order is returned to us due to an incorrect or undeliverable address, or if a refund is requested after shipment, an $14.99 return handling fee will be deducted from your refund.

Where Is My Order?

A tracking number is emailed as soon as your order ships. Use it to follow your package in real time via the carrier's website or our tracking page.

My Package Says "Delivered" But I Don't Have It

First, check around your property (porch, side door, mailroom) and with neighbors. Carriers occasionally scan packages as delivered a day early. If your package doesn't arrive within 2 business days of the "delivered" scan, contact us and we will open a trace with the carrier.

Orders are insured up to $200 through the carrier. If your order exceeds $200 and you'd like additional coverage, contact us before placing your order.

Contact Us

Questions? Email support@bambooisbetter.com — we reply within 1–3 business days.